Pikbase Refund and Cancellation Policy

Last updated: August 30, 2026
Effective date: August 30, 2026

This Refund and Cancellation Policy applies to paid Pikbase subscriptions and services supplied by Apexbase LLC. Paddle is our merchant of record and handles payment processing, receipts, subscription billing, cancellations, and approved refunds.

Refund eligibility

You may request a full refund within 7 days of the charge when no paid Service covered by that charge has been used. This also applies to a renewal charge when the paid Service has not been used during the renewed billing period. A cancellation does not by itself create a refund, and charges for a period in which a paid Service was used are not refundable except where required by law or expressly stated in an order.

A paid Service is unused when neither you nor an authorized user has consumed paid usage, run a workload, stored Customer Data, invited a user to the paid workspace, or otherwise received a material benefit from the paid Service. Automated provisioning, signing in, or viewing account and billing information does not by itself count as use. We may review service records reasonably necessary to confirm eligibility.

Nothing in this policy limits any mandatory cancellation, withdrawal, refund, warranty, or consumer right that applies to you. If an order gives you more favorable refund rights, the order controls.

Requesting a refund

Email [email protected] from the address associated with your Pikbase account within the applicable period. Include your account or workspace, Paddle order or invoice number, and charge date. Also include the reason for the request. Do not send payment-card details.

We may ask for information reasonably needed to identify the charge or confirm eligibility. Approved refunds are returned through Paddle to the original payment method. We will submit an approved refund promptly, but Paddle and your financial institution control when the credit appears.

You may also contact Paddle’s buyer support for help locating a purchase or requesting a refund.

Cancelling a subscription

You may cancel a subscription at any time. Cancellation takes effect at the end of the current paid billing period, and you will not be charged for another renewal. You retain access through the end of that period unless access is suspended or terminated under the Terms of Service.

Manage or cancel a Paddle subscription through the buyer portal linked in your Paddle transaction or subscription email. If you cannot access that email, use Paddle’s buyer support or contact [email protected].

Service delivery

Pikbase is a digital service. After payment is confirmed, the purchased workspace or paid capacity is provisioned to the associated Pikbase account. No physical goods are shipped. If access is not provisioned or is materially delayed, contact [email protected] so we can restore access, replace the affected service, or provide a refund where required.

Contact

Apexbase LLC
1209 Mountain Road PL NE Ste N
Albuquerque, NM 87110, United States
[email protected]
https://pikbase.com